Manager Operations

About the role

Manager Operations (Sales). You oversee inbound and outbound activity across campaigns, hold the quality line, and report the numbers to management every week.

What you'll do

• Responsible for overseeing inbound and outbound call center activities.
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
• Prepares and presents weekly and monthly sales reports to the Management.
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
• Responsible for managing and motivating the customer sales representatives to work simultaneously with them to hit KPIs and metrics.
• Identifying operational issues and suggesting possible improvements.

What we're looking for

• Excellent verbal and written communication skills.
• Excellent sales and customer service & daily reporting skills.
• Excellent interpersonal and negotiation skills.
• 3+ years of working experience in call center/ telesales.
• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
• Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

Nice to have

Not required — apply without these.

• Experience working in multiple campaigns like Solar, Health insurance, DME, Final Expense & Medicare would be an added advantage.