The Outsourcing Library

A five-seat pilot pod is the usual starting point. It is large enough to produce a statistically meaningful read within thirty days and small enough that you are not committing to a programme before the numbers justify it. From there most clients scale in increments of five to ten seats.

Two to four weeks from signed agreement to live dials for a standard voice campaign. That covers recruitment against your profile, product and compliance training, systems and telephony access, and a calibration week where output is reviewed before volume ramps.

No. Every agent on your campaign is recruited, trained, employed, and managed by Arvato, working in an Arvato facility on Arvato infrastructure. There are no brokered seats and no subcontracted floors, which is what makes accountability possible at all.

Every call is recorded and a calibrated sample is scored weekly against a scorecard we agree with you before launch. You get the scores, the recordings, and the trend — not a summary of them. Weekly calibration sessions are open to your stakeholders.

Per seat, per delivered outcome, or a blend of the two. Per seat suits support and service work where volume is steady; per outcome suits lead generation and sales where you would rather pay for results than hours. We will tell you which one favours you, including when that is the one that pays us less.

You do, entirely. Data stays in your systems wherever possible, access is provisioned by you and revocable by you, and everything produced on your campaign is yours. We operate under your brand and hand back everything on exit.

Yes. Production floors run 24/7 across rotating shifts, so overnight, weekend, and holiday coverage is a scheduling decision rather than an exception. Front-desk corporate hours are separate and listed on the contact page.

Every current vacancy is listed on the Open Jobs page with its shift, location, and requirements. Apply directly from the listing — the form takes about three minutes — and our recruitment team responds to shortlisted candidates within five working days.